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Refund policy

RETURN POLICY:

Little Hero Gear gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (LHG E-Gift Card). You must contact us and initiate the return within 3 days of the date the order was delivered. 

RETURN PROCESS: 

  1. Send us an email stating you are looking to return your item. 

  2. Customer will be responsible for cost of return shipping. Original shipping costs are non-refundable. 

  3. Items must be in perfect condition to be accepted for return. Never worn, No make-up or deodorant stains. Original tags must still be attached.

  4. Once we receive your return and inspect the item(s), we will refund the purchase amount to a LHG E-Gift Card sent to your order's email address. If the item is does not pass return inspection you will not receive a refund.

  5. Please allow up to two weeks for your return to be processed.

FINAL SALE RESTRICTIONS:

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Personalized (If you select a keychain that includes personalization, but choose to leave it blank, this item is still NOT eligible for return.)

  • Boxes (mystery, grab bags, exclusive, monthly…)

  • Altered items (such as adding a seam or ties)

  • Items purchased during a holiday/seasonal sale (including but not limited to Memorial Day Sale, Christmas In July, Black Friday, End Of Year Sale…)

  • Monogrammed

  • Custom Orders

  • Mystery Items

  • Doorbusters

  • Subscription Items & Boxes (includes box add-on items)

  • Gift Cards

  • Items Marked Final Sale or Under Our Sale Tab

  • Orders paid with using AfterPay or Sezzle

PLEASE NOTE: ORDERS CANNOT BE CHANGED, OR MODIFIED  AFTER CHECKOUT.

DEFECTIVE ITEM PROCESS:

  1. If you have received a defective item, please contact customer service within 3 DAYS to inform us of the issue. 

  2. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. 

  3. You must include a photo of the damage/defect with your email.

 

CANCELATION/REFUNDS:

     We accept cancelations within 12 hours of when your order was placed. If you are wanting to cancel your order within those 12 hours, please send us an email ASAP. After the 12 hour window, we are unable to cancel your order or issue you a refund.